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Have questions about how our cleaning services work? You’re in the right place. Below are the most common questions we receive from our clients about scheduling, products, safety, and more. If you don’t see your question answered, feel free to contact us directly!
Have questions about how our cleaning services work? You’re in the right place. Below are the most common questions we receive from our clients about scheduling, products, safety, and more. If you don’t see your question answered, feel free to contact us directly!
What types of cleaning services do you offer?
What types of cleaning services do you offer?
We provide both residential and commercial cleaning services, including:
Routine janitorial services
Deep house cleaning
Move-in/move-out cleaning
Floor stripping and waxing
Carpet cleaning and extraction
Tile and grout cleaning
Disinfecting and sanitization
Day porter services
Airbnb turnover cleaning
Post-construction cleanup
Do you bring your own supplies and equipment?
Do you bring your own supplies and equipment?
Yes! Our team comes fully equipped with all the professional-grade cleaning tools and eco-friendly products needed to complete the job. You don’t have to provide anything unless you have a specific product you'd like us to use.
Are your cleaning products safe for pets and kids?
Are your cleaning products safe for pets and kids?
Absolutely. We use non-toxic, biodegradable, green cleaning products that are safe for your entire family — including children, pets, and allergy-sensitive individuals.
How do I get a quote?
How do I get a quote?
You can request a free estimate by:
Filling out our online form on the contact page
Calling us at (614)407-5224
Emailing us at pgore@greencare-cleaning.com
Do you offer one-time cleanings or only recurring services?
Do you offer one-time cleanings or only recurring services?
We do both! Whether you need a one-time deep clean, seasonal cleaning, or recurring weekly/biweekly/monthly service, we’ll customize a plan that fits your needs.
🏢 Commercial Cleaning FAQs
🏢 Commercial Cleaning FAQs
What types of businesses do you serve?
What types of businesses do you serve?
We serve a wide variety of commercial clients, including:
Offices & corporate buildings
Medical & dental clinics
Schools & daycares
Apartment buildings
Warehouses
Retail stores
Restaurants & hospitality
Can you clean after business hours?
Can you clean after business hours?
Yes! We offer flexible scheduling, including evenings, weekends, and early morning appointments. Our goal is to minimize disruption to your operations.
Do you offer contracts?
Do you offer contracts?
We offer customizable service agreements for long-term clients, but also welcome short-term and one-time commercial jobs. No long-term commitment is required unless you request it.
Do you offer floor maintenance for commercial properties?
Yes. We provide:
Floor stripping and waxing
Machine scrubbing
Tile and grout cleaning
Carpet extraction
Buffing and burnishing
All of our floor care services are available for commercial settings.
🏠 Residential Cleaning FAQs
🏠 Residential Cleaning FAQs
Do I need to be home during the cleaning?
Do I need to be home during the cleaning?
That’s completely up to you. Many of our clients provide entry instructions, while others prefer to be home. Either way, we ensure a secure and respectful cleaning experience.
How long does a typical house cleaning take?
How long does a typical house cleaning take?
It depends on your home’s size and the level of cleaning requested. A standard maintenance clean for an average-sized home usually takes 2–4 hours, while deep cleans or move-out services can take longer.
Do you clean inside appliances or windows?
Do you clean inside appliances or windows?
We do! Inside oven and fridge cleaning, interior window washing, and other add-ons are available. Just let us know when booking so we can include it in your quote.
What if I’m not satisfied with the cleaning?
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not happy, we’ll come back and make it right at no extra charge. We stand behind our 100% satisfaction guarantee.
🧾 Billing & Booking FAQs
🧾 Billing & Booking FAQs
How do I pay?
How do I pay?
We accept:
Credit/debit cards
ACH bank transfers
Business invoicing
(Optional: Cash, checks)
Invoices are typically sent after service, with convenient online payment options.
Is there a cancellation policy?
Is there a cancellation policy?
Yes. We kindly ask for at least 24 hours’ notice for any cancellations or reschedules. Late cancellations may incur a fee to compensate for our team’s time.
Are you insured and background-checked?
Are you insured and background-checked?
Yes. Green Care Cleaning is fully licensed, bonded, and insured. All team members are professionally trained, background-checked, and held to the highest standards of care and conduct.
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